FAQ

Shenzhen Itop Cosmetic Packaging Co., Ltd.

2nd Floor Building C, Lantern Beauty Science Park, No. 6 Qing Lan Er Road, Big Industrial Zone, Pingshan New Dist, 518118 Shenzhen China

Tel:  +86-755-36605081
Tel:  +86-755-36605082 
Fax: +86-755-82481185

Email: sales@itoppacking.com


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SAMPLE POLICY
If stock samples to check shape and quality, samples are free of charge, only needs customer to pay the international courier freight, customer can provide the express account number for freight collecting, or pay the freight to ITOP’s paypal or bank account in advance;


If customized samples according to customer’s color and printing requirements, ITOP will charge sample fee based on the actual cost, usually from USD50-USD150, which will be refunded to the customer when they place order of the same item later.
LEADTIME

Customized sample leadtime: 10-15 days against receiving sampling cost;

Mass production leadtime: usually 30-35 days against sample approval and deposit receival, but it might be longer in busy and festival season, based on actual situation.

PAYMENT TERMS

ITOP Accepts the following payment methods;
1) 100% L/C at sight for big order (not recommended for small order as bank charges is too high);
2) T/T (for order less than USD5000., 100%T/T in advance, for order more than USD5000, 50%T/T in advance, 50%T/T before shipment);
Paypal or WestUnion for small amount as courier freight/sampling cost, etc.

AFTER SALES

When discharging the goods at customer’s end, customers need to inspect all the cargos.
If any breakage or defect products were found, customer needs to take pictures from the original carton. Please present the complaints within 15 working days after discharging the container. This date is subject to the arrival time of the container.




ITOP will advise to certify the claim by third party , or accept the claim from the samples or pictures presented by the customers , if the damage or defect confirmed to be caused at ITOP’s end, ITOP will replace all the goods or refund the money to the customers.